Privacy notice

Last updated 27 September 2026.

This notice explains what personal information we collect, why, who we share it with and your rights. We're the “controller” of your information under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

For anything about your personal information, email us or write to us at the registered office.

What we collect

• Orders: your name, billing and delivery addresses, phone number, email address, what you ordered and how you chose to receive it. Card payments are handled by Worldpay on its own secure pages: we never see or store your card details.
• Mailing list: your email address, if you ask to join, by ticking the box at checkout or signing up on our mailing list form.
• Enquiries and our Wine Delivery Club: what you tell us, such as your contact details, the wines you like and your budget.
• Using the website: our web server keeps standard logs (such as your IP address and the pages requested) to keep the site running and secure. We don't use analytics or advertising cookies; see Cookies.

Why we use it, and our legal basis

• To take, deliver and support your order, including age checks and refunds: to perform our contract with you.
• To keep business and tax records: because the law requires it.
• To send you news, tastings and offers: with your consent, which you can withdraw at any time using the unsubscribe link in every email or by contacting us.
• To answer enquiries and run the Wine Delivery Club: to take the steps you ask for, and to perform our agreement with you.
• To keep the website secure and working: our legitimate interest in running a safe website.

Who we share it with

We don't sell your information. We share it only as needed with:

• Worldpay, our card payment provider;
• our courier, for national deliveries (your name, delivery address and phone number);
• Mailchimp, which runs our mailing list;
• the companies that host our website and email;
• our accountants, and HMRC or other authorities where the law requires it.

Some of these providers, such as Mailchimp (based in the USA), may process information outside the UK. Where they do, it's protected by the safeguards UK law requires, such as the UK's data adequacy arrangements or approved contract terms.

How long we keep it

• Order and payment records: 6 years after the end of the financial year of the order, as tax law requires.
• Mailing list: until you unsubscribe.
• Enquiries and Wine Delivery Club details: while we're dealing with you, and then only as long as we need to.
• Website logs: for a limited period, for security.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred to you or someone else, and to withdraw your consent where we rely on it. Some rights depend on the circumstances. To use any of them, contact us; we'll reply within one month.

If you're unhappy with how we've handled your information, please tell us. You can also complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.

Changes to this notice

We'll update this notice if how we use personal information changes. The date at the top shows when it last changed.